Shipping policy
At Little Lumber, we are dedicated to ensuring the safe and timely delivery of our handcrafted Montessori playsets. Please review our shipping policy for detailed information on our processes:
Payment Terms
To confirm your order, we require 100% advance payment via bank transfer only. This policy supports our made-to-order model and ensures the seamless processing of your request.
COMPANY BANK ACCOUNT DETAILS
Please deposit or transfer your payment to the following company bank account for your order confirmation
Bank: Faysal bank limited
Account title: Little Lumber
Account no: 3671787000003470
IBAN: PK75FAYS3671787000003470
Kindly share your deposit slip or screenshot of payment along with your order number with us for order confirmation at the following:
WhatsApp number: +92 317 6135599
Delivery Coverage
We offer nationwide delivery to ensure families across the country can enjoy our premium products.
Shipping Charges
Shipping costs are calculated at checkout and are based on the dimensions and weight of each product. This ensures accuracy and transparency in our pricing.
Order Processing and Dispatch
As a startup, most of our products are crafted upon order placement. For certain items in stock, dispatch can occur within 5 business days. But, for most of the products, delivery typically occurs within 5 to 15 working days, depending on the product and location.
You will receive regular updates regarding the progress of your order to ensure transparency throughout the process.
Packaging and Handling
All products are meticulously packaged to safeguard against damage during transit. We take every precaution to ensure your order arrives in perfect condition.
Tracking Information
Once your order is dispatched, you will receive an email containing a tracking number and instructions on how to monitor your shipment. This allows you to track your delivery in real-time and plan for its receipt.
Returns and Exchange Policy
Little lumber do not hold any return policy. As all our products are made to order, we do not accept returns on change of mind.
Exchanges: Exchanges are only applicable in cases where a product arrives damaged.
In the event of receiving a damaged item, the following steps must be taken:
>Retain the order confirmation email.
>Capture detailed photographs and videos clearly showing the damage.
>Contact our customer support team via our official WhatsApp number, providing your order number and the supporting images/videos.
Our team will assess the case and guide you through the exchange process.
PRICING
We reserve the right to adjust prices of our products, shipping charges as per courier companies and special offers at our discretion.
PRICING ERRORS
In the event of a pricing error, we will notify you as soon as possible. You will then have the option to either cancel your order or confirm it at the correct price.
If we are unable to reach you using the contact details provided, your order will be treated as cancelled, and you will be notified via email.
For any cancelled orders, a full refund will be processed within 5 days of the cancellation notice.
Customer Support
For assistance or inquiries regarding your order or shipping, please contact our customer service at our WhatsApp Number +92 317 6135599
We appreciate your trust in Little Lumber and are committed to delivering an exceptional experience from order placement to delivery.